Warranty Policy

WARRANTY AND GUARANTEE

The warranty period for bicycle is as follows. If the customer finds non-human damage within the warranty period, we will send the replacement parts free of charge. 

After warranty period, the customer has to pay replacement parts and shipping fees. The bike which we sell are factory new regular products, all parts are the same as the original parts.

 

WARRANTY COVERAGE

Main parts:

project

Component types

Guarantee Manual

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Bike Parts

Frame/Handlebar

Natural open welding、fracture phenomenon

Twelve Months

Foldable Stem 、Fork 、Front Wheel

Natural deformation, fracture and other quality problems caused by poor manufacturing

Twelve Months

Paint Parts, Electroplating Parts

Blistering and cracking of paint removal

Six Months

Saddle, Kickstand、 Disc Brake

Natural fracture

Six Months

Appearance Plastic、 Brake Disc、 Inner tube、  Brake Cable Pedal 、Brake Pad

Quick-wear part

Not in the warranty

Electric Parts

Charger、Headlight    

Taillight 、Combination Switch/ Throttle Handle、 Brake Crank

Performance failure due to poor manufacturing and beyond repair

Six Months

Controller And Main Cable

Performance failure due to poor manufacturing and beyond repair

Twelve Months

Motor

Motor

Phase line failure burn demagnetization

Twelve Months

Hall Bearing

Hall burns out、 Bearing abnormal sound

Six Months

Battery

DC Charging Plug, USB Charging Component

Quick-wear part

Not in the warranty

Lithium  Battery

Lithium battery charging ambient temperature range 1℃-34℃, use ambient temperature range -10℃-45℃ at low temperature, lithium battery capacity will have different degrees of decline, the specific reference degree is: -10 C available capacity: 68%, 0℃ available capacity: 85%, 25℃ available capacity: 100%. No impact from external forces, abnormal voltage cannot be charged, and the discharging capacity is less than 60%, etc., Providing guarantee services (The battery is not maintained according to the user's manual, and the battery voltage is too low when it is stored without regular charging, which is not within the warranty scope) 

Twelve Months

 

This Limited Warranty does not cover:

  • Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
  • Defects or damage caused by private modification;
  • Scratches, dents, and cosmetic damage, unless caused by MINAL;
  • Product that has the serial number or the bar code removed, defaced, damaged, altered, or made illegible;
  • Ordinary wear and tear;
  • Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by MINALwith the Products;
  • Defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual;
  • Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source;
  • In addition, with respect to the battery, this Limited Warranty does not cover defects or damage:

1·Caused by charging by a battery charger not intended or appropriate for use with the Battery or the improper use of a battery charger;

2·Where any of the seals on the battery are broken or show evidence of tampering;

3·Where the Battery has been used in equipment other than the Bike for which it is specified;

 

Parts & Components

 

Original MINAL parts within the limited warranty period (When all the spare parts for warranty are sent to the customer, the customer needs to bear the freight).

 

This Limited Warranty does not cover:

 

Ordinary wear and tear not the result of defects in workmanship or materials. Wear and tear can be assessed by MINAL. Parts not typically covered include but are not limited to:

 

  • Brake Pads
  • Rotors
  • spokes
  • Tires/Tubes
  • Chains
  • Chain Rings
  • Cassettes
  • Crankset
  • Parts compromised due to corrosion due to the elements (moisture, heat, etc).
  • Damage or deterioration of the surface finish, appearance, or aesthetics of the product.
  • frame, forks, handlebar, seat post, saddle, brakes, lights, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware. Warranty within one week after receiving the goods. Parts damaged during use after seven days need to be charged.

 

Labor charges for part replacement or changeover.

 

Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electronic mechanical stress.

 

Scratches, dents, and cosmetic damage not caused by MINAL.

 

Product that has the serial number or the bar code removed, defaced, damaged, altered, or made illegible.

 

Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by MINAL with the Products.

 

Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual.

 

Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.

 

 

CLAIMS PROCESS

 

  1. Warranty Claims

 

All claims to this warranty must be made through MINAL and submitted to customers@minalbike.com. Proofs of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you contact us at customers@minalbike.com as there may be a simple fix for your problem. Valid warranty claims will be processed through MINAL within limited warranty period .

 

MINAL will not replace any part without first seeing photos or video of the damaged product. Customers need to provide us with evidence by email.

 

  1. Shipping Damage Claims

 

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact customers@minalbike.com and provide us with photo or video proof.

 

All free accessories will not participate in the replacement or compensation if they cause scratches during transportation.

 

NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.

 

REPAIR SERVICE

For offline bicycle store repair services, MINAL will only provide free replacement parts. We do not reimburse any labor costs produced in the repair service.